NTISthis.com

Evidence Guide: ICTSAD504 - Implement quality assurance processes for business solutions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAD504 - Implement quality assurance processes for business solutions

What evidence can you provide to prove your understanding of each of the following citeria?

Plan business quality assurance process

  1. Determine business quality performance expectations and benchmark standards
  2. Develop business standards and guidelines for achieving each benchmark
  3. Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures
  4. Document expectations, standards and benchmarks in a quality plan based on business documentation standards
  5. Identify appropriate quality management systems guides, including quality management plan for complex activities
Determine business quality performance expectations and benchmark standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop business standards and guidelines for achieving each benchmark

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document expectations, standards and benchmarks in a quality plan based on business documentation standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate quality management systems guides, including quality management plan for complex activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.6 Communicate quality policy and procedures to appropriate stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement quality policies and plans

  1. Write quality policy for business directive
  2. Create quality management plan for business solution
  3. Distribute quality management plan to key people for feedback
  4. Analyse feedback to determine if corrective action needs to be taken
  5. Make changes to quality management plan, if required, to incorporate corrective action
  6. Allocate key quality tasks and functions to appropriate person as per the quality management plan
  7. Establish and document a quality reporting and monitoring program
  8. Check and document skills of staff to ensure that they are able to meet the quality standards required
Write quality policy for business directive

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create quality management plan for business solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute quality management plan to key people for feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse feedback to determine if corrective action needs to be taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to quality management plan, if required, to incorporate corrective action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate key quality tasks and functions to appropriate person as per the quality management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and document a quality reporting and monitoring program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and document skills of staff to ensure that they are able to meet the quality standards required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control quality assurance processes

  1. Implement quality performance guidelines, procedures and processes as per the quality management plan
  2. Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes
  3. Monitor quality process performance as per the quality management plan
  4. Report on monitoring of quality performance to key decision makers
  5. Identify and record breakdowns in the system and create corrective action requests
  6. Take immediate corrective action, where necessary
Implement quality performance guidelines, procedures and processes as per the quality management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor quality process performance as per the quality management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on monitoring of quality performance to key decision makers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record breakdowns in the system and create corrective action requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take immediate corrective action, where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve quality

  1. Collect, analyse and measure quality performance results against benchmarks to determine if quality standards are being met
  2. Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action
  3. Determine corrective actions to be taken and assign responsibility for taking the action where appropriate
  4. Identify who will be responsible for quality improvement
  5. Implement corrective action solutions and measure performance
  6. Review and adjust benchmark standards periodically in order to improve quality performance
  7. Document quality performance results and disseminate the information to stakeholders as appropriate
  8. Review business procedures at predetermined schedules as part of a management review process and quality reporting function
Collect, analyse and measure quality performance results against benchmarks to determine if quality standards are being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine corrective actions to be taken and assign responsibility for taking the action where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify who will be responsible for quality improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement corrective action solutions and measure performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and adjust benchmark standards periodically in order to improve quality performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document quality performance results and disseminate the information to stakeholders as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review business procedures at predetermined schedules as part of a management review process and quality reporting function

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan business quality assurance process

1.1 Determine business quality performance expectations and benchmark standards

1.2 Develop business standards and guidelines for achieving each benchmark

1.3 Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures

1.4 Document expectations, standards and benchmarks in a quality plan based on business documentation standards

1.5 Identify appropriate quality management systems guides, including quality management plan for complex activities

1.6 Communicate quality policy and procedures to appropriate stakeholders

2. Implement quality policies and plans

2.1 Write quality policy for business directive

2.2 Create quality management plan for business solution

2.3 Distribute quality management plan to key people for feedback

2.4 Analyse feedback to determine if corrective action needs to be taken

2.5 Make changes to quality management plan, if required, to incorporate corrective action

2.6 Allocate key quality tasks and functions to appropriate person as per the quality management plan

2.7 Establish and document a quality reporting and monitoring program

2.8 Check and document skills of staff to ensure that they are able to meet the quality standards required

3. Control quality assurance processes

3.1 Implement quality performance guidelines, procedures and processes as per the quality management plan

3.2 Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes

3.3 Monitor quality process performance as per the quality management plan

3.4 Report on monitoring of quality performance to key decision makers

3.5 Identify and record breakdowns in the system and create corrective action requests

3.6 Take immediate corrective action, where necessary

4. Improve quality

4.1 Collect, analyse and measure quality performance results against benchmarks to determine if quality standards are being met

4.2 Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action

4.3 Determine corrective actions to be taken and assign responsibility for taking the action where appropriate

4.4 Identify who will be responsible for quality improvement

4.5 Implement corrective action solutions and measure performance

4.6 Review and adjust benchmark standards periodically in order to improve quality performance

4.7 Document quality performance results and disseminate the information to stakeholders as appropriate

4.8 Review business procedures at predetermined schedules as part of a management review process and quality reporting function

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan business quality assurance process

1.1 Determine business quality performance expectations and benchmark standards

1.2 Develop business standards and guidelines for achieving each benchmark

1.3 Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures

1.4 Document expectations, standards and benchmarks in a quality plan based on business documentation standards

1.5 Identify appropriate quality management systems guides, including quality management plan for complex activities

1.6 Communicate quality policy and procedures to appropriate stakeholders

2. Implement quality policies and plans

2.1 Write quality policy for business directive

2.2 Create quality management plan for business solution

2.3 Distribute quality management plan to key people for feedback

2.4 Analyse feedback to determine if corrective action needs to be taken

2.5 Make changes to quality management plan, if required, to incorporate corrective action

2.6 Allocate key quality tasks and functions to appropriate person as per the quality management plan

2.7 Establish and document a quality reporting and monitoring program

2.8 Check and document skills of staff to ensure that they are able to meet the quality standards required

3. Control quality assurance processes

3.1 Implement quality performance guidelines, procedures and processes as per the quality management plan

3.2 Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes

3.3 Monitor quality process performance as per the quality management plan

3.4 Report on monitoring of quality performance to key decision makers

3.5 Identify and record breakdowns in the system and create corrective action requests

3.6 Take immediate corrective action, where necessary

4. Improve quality

4.1 Collect, analyse and measure quality performance results against benchmarks to determine if quality standards are being met

4.2 Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action

4.3 Determine corrective actions to be taken and assign responsibility for taking the action where appropriate

4.4 Identify who will be responsible for quality improvement

4.5 Implement corrective action solutions and measure performance

4.6 Review and adjust benchmark standards periodically in order to improve quality performance

4.7 Document quality performance results and disseminate the information to stakeholders as appropriate

4.8 Review business procedures at predetermined schedules as part of a management review process and quality reporting function

Evidence of the ability to:

plan and implement appropriate processes and procedures to ensure quality expectations are met

constructs quality standards that can be measured quantitatively and applied universally

document quality assurance standards

monitor and review quality assurance standards and processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain copyright and intellectual property relating to information and communications technology (ICT) systems development

outline features of business models

explain the relevance to the development of quality assurance and quality management plans of:

International Organization for Standardization (ISO)

International Electrotechnical Commission (IEC) standards

Australian Standards (AS)

describe quality concepts applied to ICT

outline quality improvement processes

explain techniques of technical performance measurement

explain the implications of website architecture, including operating system on:

privacy

accessibility

equity

describe the structure of a quality assurance management plan and list the standards that may be included.